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Shipping Policy:
Thank you for choosing us for your unique geological specimens and treasures. Here's our shipping policy to ensure your items reach you in a timely and secure manner:
1. Processing Time:
Upon receiving your order, please allow 1-3 business days for processing. During peak seasons or promotional periods, processing times may be slightly longer, but we'll do our best to expedite your order.
2. Shipping Method:
We offer standard shipping for all orders, with an estimated delivery time of 7 to 10 business days. Please note that this timeframe excludes weekends and holidays.
3. Expedited Shipping:
If you require expedited shipping, please contact us directly before placing your order. Additional fees may apply for expedited shipping options.
4. Shipping Carriers:
We partner with reputable shipping carriers to ensure reliable and efficient delivery of your items. Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your shipment.
5. International Shipping:
Currently, we only offer shipping within [list countries or regions you ship to]. International orders may be subject to additional customs fees, taxes, or duties imposed by the destination country. These charges are the responsibility of the customer.
6. Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for lost or delayed shipments due to incorrect addresses provided by the customer.
7. Holiday Shipping:
Please note that shipping carriers may experience delays during peak holiday seasons. While we strive to process and ship orders promptly, we cannot guarantee delivery by specific dates during these periods. We recommend placing orders well in advance to ensure timely delivery.
8. Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online.
9. Shipping Rates:
Shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping destination. You can view the shipping costs during the checkout process before finalizing your order.
10. Shipping Damage or Loss:
In the rare event that your order is damaged or lost during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as quickly as possible.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to assist you every step of the way.
Happy shopping!
Nefertiti Holistic's
Refund Policy:
At Nefertiti Holistic's, we strive to provide you with high-quality products and exceptional service. However, we understand that sometimes items may arrive damaged or broken during shipping. Here's our refund policy to address such situations:
1. Damaged or Broken Items:
If your item arrives damaged or broken, please contact us within 7 days of receiving your order to report the issue. We kindly ask that you provide photographs clearly showing the damage or breakage for our records and to expedite the refund process.
2. Return Process: To initiate a return for a damaged or broken item, please follow these steps:
- Contact our customer service team within 7 days of receiving your order to report the issue and request a return authorization.
- Once your return is approved, securely package the item, including all original packaging and accessories, and ship it back to us within 30 days of purchase. Please ensure that the item is adequately protected to prevent further damage during transit.
- Include a copy of your original order confirmation or packing slip with the returned item.
- Ship the package to the address provided by our customer service team.
3. Refund Options:
Upon receiving the returned item, we will inspect it to verify the damage or breakage reported. If the damage is confirmed, we will process a full refund to your original method of payment within 5-7 business days. If you prefer, we can also issue store credit or provide a replacement item of equal value, subject to availability.
4. Return Shipping Costs:
We will cover the cost of return shipping for damaged or broken items. Please contact our customer service team for instructions on how to arrange the return shipment.
5. Exclusions:
Please note that this refund policy only applies to items damaged or broken during shipping. We are unable to offer refunds for items damaged due to mishandling, misuse, or normal wear and tear.
6. Customer Satisfaction:
Your satisfaction is important to us, and we will do our best to resolve any issues promptly and to your satisfaction. If you have any questions or concerns regarding your order or our refund policy, please don't hesitate to contact us.
Thank you for choosing [Your Company Name]. We appreciate your business and look forward to serving you again in the future.
Sincerely,
Nefertiti Holistic's